Trust & safety

Review guidelines

Reviews only help when they are honest, specific and fair. Follow these rules when you write one.

Do

  • Write about your own first-hand experience.
  • Be specific: what happened, when and how it affected you.
  • Attach evidence where you can; it speeds up moderation.
  • Keep a professional, factual tone.

Do not

  • Post personal data such as phone numbers, addresses or ID numbers.
  • Make accusations you cannot support, or use hate speech and threats.
  • Review a company or person you have no real relationship with.
  • Offer or accept payment or favours for a review.

What happens next

Submitted reviews are checked for integrity and moderated. Published reviews can be answered by the other side, and anyone named can open a dispute with evidence.

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Done!
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